We ship exclusively within the United States, including all 50 states and U.S. territories.

Of course! We ship all orders in boring brown boxes or plain envelopes so that the only person getting excited about your delivery is you.

See what our packaging looks on this page.

If you're out when your package is delivered, your mail person will find a safe place to leave your parcel. If they are not able to leave the parcel in a safe place then you will either receive an email explaining the next steps or you will receive a card through the letterbox. If your parcel is sent to a local delivery office, then that will be held for 10 days before being returned to us. Don't forget to take the delivery notification (collection card if applicable, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.

Yes. Our delivery partners offer order tracking as standard. You will receive information via email on how to track your order once your order is dispatched..

Please email us at mytoysecretshop [at] gmail.com

We offer a hassle-free return and exchange policy within 14 days of delivery for unused and unopened products. Please refer to our Returns & Exchanges page for detailed instructions and eligibility criteria.

If you need to cancel or modify your order, please contact our customer service team as soon as possible (mytoysecretshop [at] gmail.com). We will do our best to accommodate your request, depending on the order status.

If you receive a defective or incorrect item, please get in touch with our customer service team within 7 days of delivery (mytoysecretshop [at] gmail.com). We will arrange for a replacement or refund, depending on the circumstances.