**Return and Refund Policy**
Thank you for choosing ToySecret! We value your satisfaction and aim to make your shopping experience as seamless as possible. Should you need to return an item, we've outlined our straightforward return and refund policy below.
**Returns**
We do not offer returns for intimate products unless they are part of the ToySecret collection. However, for eligible items from the ToySecret collection, you can initiate a return within 30 days of purchase for a refund. To qualify for a return, the products must be unopened, unused, or unworn, and have their original packaging or tags intact.
**Defective or Incorrect Items**
In the rare event that you receive a defective or incorrect item, please contact our customer service team within 7 days of delivery. We will swiftly arrange for a replacement or refund, and provide you with a prepaid shipping label for the return.
**Initiating a Return**
To initiate a return for non-defective items, please follow these simple steps:
1. Contact our customer service team at mytoysecretshop@gmail.com with your order number and details of the item(s) you wish to return.
2. Once your return request is approved, we will provide you with a return authorization and instructions on how to proceed.
**Refunds**
Upon receiving and inspecting your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
**Shipping**
For defective or incorrect items, return shipping is free of charge. For non-defective returns, you are responsible for covering the shipping costs associated with returning your item(s). Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
**Contact Us**
If you have any questions or concerns about our return and refund policy, please don't hesitate to reach out to us at mytoysecretshop@gmail.com. Our dedicated customer service team is here to assist you and provide the support you need.
Thank you for choosing ToySecret. We appreciate your business and look forward to serving you again in the future.
Thank you for choosing ToySecret! We value your satisfaction and aim to make your shopping experience as seamless as possible. Should you need to return an item, we've outlined our straightforward return and refund policy below.
**Returns**
We do not offer returns for intimate products unless they are part of the ToySecret collection. However, for eligible items from the ToySecret collection, you can initiate a return within 30 days of purchase for a refund. To qualify for a return, the products must be unopened, unused, or unworn, and have their original packaging or tags intact.
**Defective or Incorrect Items**
In the rare event that you receive a defective or incorrect item, please contact our customer service team within 7 days of delivery. We will swiftly arrange for a replacement or refund, and provide you with a prepaid shipping label for the return.
**Initiating a Return**
To initiate a return for non-defective items, please follow these simple steps:
1. Contact our customer service team at mytoysecretshop@gmail.com with your order number and details of the item(s) you wish to return.
2. Once your return request is approved, we will provide you with a return authorization and instructions on how to proceed.
**Refunds**
Upon receiving and inspecting your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
**Shipping**
For defective or incorrect items, return shipping is free of charge. For non-defective returns, you are responsible for covering the shipping costs associated with returning your item(s). Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
**Contact Us**
If you have any questions or concerns about our return and refund policy, please don't hesitate to reach out to us at mytoysecretshop@gmail.com. Our dedicated customer service team is here to assist you and provide the support you need.
Thank you for choosing ToySecret. We appreciate your business and look forward to serving you again in the future.